Support

FrameStill help

Why does FrameStill need Photo Library access?

Access lets FrameStill show your album hierarchy, read available camera metadata, and save finished images. Processing happens on your device.

How do I change photo access?

Open iOS Settings, choose FrameStill, select Photos, and change the access level. You can use limited or full access.

What does the lifetime purchase unlock?

It unlocks batch export for all selected photos. Editing and exporting the current photo remains available without the purchase.

How do I restore a purchase?

Open FrameStill Settings and choose Restore Purchases. Use the same Apple Account that made the original purchase.

Contact support

Email cloudrise.support@gmail.com. Include your iPhone model, iOS version, FrameStill version, and a short description of the problem. Do not send private photos unless they are necessary and you choose to share them.